Before we get started, let me take the chance to introduce myself. I’m John Hairabedian, President of HGreg. I take great pride in overseeing everything that happens here, and in leading our team to better service our past, current and future customers. At HGreg, we’ve long believed in providing not just a better way to buy a pre-owned car, but a better experience beyond the dealership. For decades, buyers were taken advantage of, with dealerships peddling poorly reconditioned cars with massive markups, because, well, buyers didn’t have a better option. That is, they didn’t have a better option until we came along.
Since 1993, we’ve grown HGreg on the simple belief of ensuring our customers can drive with peace of mind, knowing they’re behind the wheel of a high quality vehicle, and one that they bought for an amazing price. Sound like a tall order? It is. It’s not easy for us to offer the prices and services that we do, but that’s what sets us apart from the rest. We’re the ones who are eager to go that extra mile. By offering our customers a lifetime warranty on the engine of their vehicle, a 3-day money back guarantee on all cars, and putting our vehicles through a rigorous 140+ point inspection before deeming them HGreg Quality Certified, plus providing buyers with a 30-day warrantee and a full year of roadside assistance, we’re assuring drivers that the car they buy from us will last. At the end of the day, we actually take a loss on 1 of every 3 cars we sell, just to make sure that our customers pay the lowest price. That’s how dedicated we are. And our sales people don’t work on commission. We don’t believe that’s the way to find the best car, but it is the best way to help drivers find the perfect car.
But I’ll never sit idle with the bar that we’ve set. I’m always working to increasing the scope of what we offer our customers. Whether it’s the little things, like nitrogen-filled tires, or the revolutionary things, like free shipping within 75 miles of our Miami dealership, I want to make the process as seamless as possible. When I started H Greg with a group of other people with backgrounds in the tech industry, we understood that outstanding service combined with the lowest prices is the key to satisfying customers not just once, but time and time again.
And that is how we’re redefining the used car industry.
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